Software Support
Stratis Medical uses Bomgar Cloud Remote Access for all support calls involving access to a customer’s computer. The support platform is HIPAA compliant and runs on a secure port for all sessions. The client will be removed from the customer’s computer when the remote session has ended, either by the customer or the support representative.
To receive remote software support and be guided through the process, please contact our customer service technical support team at 888.292.7875.
If you are currently on-line with a member of our technical support team please click here https://stratis.bomgarcloud.com to be taken to the Bomgar Support Portal. Once in the portal, choose the support representative by clicking their name and following the instructions to run the support client.
A session key is not required for remote support assistance.
Software and Product Training
Please contact Melahni Ake at 317.556.7781 or email at make@stratismedical.com to schedule a training session for your software.
Follow the instructions below to join the training session at the scheduled time.
Join from PC, Mac, Linux, iOS or Android: https://zoom.us/j/3175567781
Or iPhone one-tap :
US: +16699006833,,3175567781# or +16468769923,,3175567781#
Or Telephone:
Dial(for higher quality, dial a number based on your current location):
US: +1 669 900 6833 or +1 646 876 9923
Meeting ID: 317 556 7781
International numbers available: https://zoom.us/u/ezgxVQby4
Revenue Cycle Management and Reimbursement Services
As a value added service Stratis Medical has partnered with Knickerbocker Consulting Group to help our customers maximize revenue and reimbursement utilizing:
• Proper use of ICD-10-CMS diagnosis codes
• Proper use of CPT procedure codes
• Prior authorization
• Denial and appeal assistance
Please contact your area Stratis representative or Ron Ward, RHIT, CCS, at rward@stratismedical.com for assistance.